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If you have questions about the warranty for a specific product, click here. However, we cannot apply discounts to transactions made outside of the promoted sale time frame.ДЄll products are covered by their respective manufacturer's warranty. IfВ the order was submitted within the promoted time frame of the sale we will honour the sale price.

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If I don't like what I ordered, can I return it?Д¬an I apply a current discount code to an already placed order? After this time period, a 20% restocking fee will apply. Once an order is placed, you have 24hrs to cancel. Please know that at this time, o rders may not be cancelled nor deposits refunded due to extended lead times. Please remember all these factors are out of control and can result in the items not arriving on the date you were first provided with. Please know these dates can change if stock gets delayed due to freight, holidays, weather, etc. We try our best to give customers the most accurate ETAs on backordered items. After COVID hit there has been a constant shortage of materials and freight containers due to high demand and unfortunately, all these factors are external and out of our control, but the one thing we are sure of is that the wait is always worth it in the end! No problem! You can still order the item and we will provide you with updates in regards to the estimated arrival time afterВ the order is placed. What happens if the item I want is back-ordered?

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These samples can be returned for a full refund if they are returned prior to placing your order for the full-sized rug. To request a swatch click here.ДЇor rug samples, youВ can purchase a sample directly from our website. We have swatches for the majority of the fabrics and leathers on our website, if we don't, weВ will do our bestВ to request them from our manufacturers.

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If you want to double check you received the correct item, feel free to email us at can I ensure I like the fabric or material before placing an order if you don't have the item in your showroom? For this reason, we rename all products once they hit our website.В SomeВ items may arrive with the manufacturer's product name on the box instead of ours. We have over 2000 items from different manufacturers so it would get quite confusing if we kept their original name as there would be several repeated names. The name on the box I received doesn't match the name on your website. Once you place items in your cart and fill out theВ shipping address field, you can see the shipping fee. Our shipping fees are calculated by weight and distance. If you want to know if your item is in stock, you can either call the store, send us an email or click on our chat widget to chat with our team during business hours!

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We try our best to update our website when we know an item is on backorder, but with hundreds of items available and ETA's constantly fluctuating it would be impossible for our team to update the website daily. How do I know if the item I want is in stock? If you'd like to know the origin of a specific product, please contact usВ for more information. WeВ work with a vast number ofВ manufacturers around theВ globe so not all products are manufactured in the same country. You can email them at and they willВ provide you with the most up-to-date information and lead times.

Our team is ready to assist you and answer all questions you might have. How can I find out the status of my order? We are currently working on getting our new showroom ready, in the meantime, our items are only available to purchase through the website. If the item is in stock, we will do our best to have the item ready to be shipped or deliveredВ inВ 7-10 days, sometimes sooner depending on the item. Once an order is placed, it will be processed within 48-72 hours. How long does it take to process my order?

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